Placing Your First Order
Placing an order with The Ring Lord is easy. There's no need to create an account first. You can always sign up as a new user after you have gone through the shopping cart and selected the items you want. (If you place an order by phone, fax, or e-mail it will not appear online and you will not have setup an account.)

Finding Items
First you will need to browse for the items you would like to order by using our catalog system. Our products are categorized by type; for example rings, coils and wire. Some categories are setup to simplify browsing for specific items. For example all jewelry products, including rings found in the ring category, can be found using the Jewelry Supply Category Link. Keyword search boxes are located in the header of every page. The Advanced Search feature is located in the header. It allows you to compare items. For eg. if you want to compare the cost of all 14 ga 3/8 rings in the various materials, this will allow you to do this. In this particular case you would type 1438. Every item in the catalog has information about the item, including an availability estimate of how long it will take before the item will be ready to leave our factory.

Adding Items to Your Shopping Cart

You must enter a quantity for the item you would like to purchase.
If you want to order an item, enter the amount you would like to buy and click the "add?" check box. The default quantity listed is the minimum amount of that product you can buy. For example, most wire has a minimum of 1 lb. Every product states the unit that you are buying in the product details. Most rings are by the pound with a listing of how many rings are in a pound. You can buy as little as the minimum amount listed for any product. For example you can buy 0.1 lbs of anodized aluminum rings in any one size or color.

You must hit the "Order Selected Products" button at the bottom of every page where you have selected an item. If you want to order 2 different amounts of the same product a neat trick is to enter the first quantity, check add,and click on "Order Selected Products" then repeat with the second quantity. This can also be done when you want to order more than one color of titanium or enameled copper. If you want to remove items from the cart your are given several options to review your order.

• First you can view your cart by hitting the "View Cart" button in the header.
• Second you can review your order in the check out stage at any time

Once you've added an item to your Shopping Cart, use the cart's navigation bar to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the View Cart icon at the top of every page, or by scrolling down to the bottom of the page and looking at the summary of your order listed there.

Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in your cart, click the "Checkout" button in the header or footer of any page. You will be taken to the first page of the order form.

The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please consult our troubleshooting tips.

Signing In
Enter your e-mail address and fill in the address information. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about the order.)

Enter a Shipping and a Billing Address
Tell us where you would like to ship your order. If you are shipping to a post office box, please use the Postal Service shipping methods only.

If your billing address is the same, DO NOT ENTER ANYTHING. Do not type "NA", "Same" etc.

Select a Shipping Method

Consider how quickly you would like to receive your order, and choose a shipping method. You will be asked shipping information twice. the first time you will select UPS or Postal Service.

UPS Versus Postal Service

UPS	Postal Service
Trackable	Not Trackable
Best price for most shipments to the US	Best service for Canadians and Non-US International Customers
Good idea for large weight shipments that you want to ship fast to Europe or Australia	Good idea for lower weights shipping to Europe or Australia
Can't ship to APO or PO BOX	Ships to APO and PO Box
They will contact you if there is a problem	Good idea for very small packages (less than a pound) to the US and abroad
Ships 5 days a week at 1 pm	Ships about 2-3 times per week

The second time you will be asked which specific service you would like to use. The estimated transit times are listed for each service.

At any time you can go back using your browser and try another shipping method to see the cost. The shipping charge for your order will be displayed on the order summary page just before you submit your order.

Review and Submit Your Order

Check the accuracy of all of the information you provided and make any necessary adjustments. When you are ready, click the Checkout Button again and you will be asked for payment information.

Method of Payment
Let us know how you would like to pay for your order. We accept American Express, Mastercard, Visa, gift certificates, a check or money order. All payment must be in either US or Canadian funds. A link is given at the end of the checkout process to help Canadian customers determine the Canadian total. All orders must be prepaid. If you're paying with a credit card, enter the number in our secure system and we will charge it offline.

Once you have selected a payment method, we will send you a confirmation e-mail message. You will receive another e-mail message at the time of shipment from UPS.

If you do not want to check out the order, but do want to keep the items in your cart for future use you must save the cart.

If you do not save your cart the information will timeout after 20 minutes of inactivity.

 

After you have submitted your order you may wish to look at it or change it.

You can view your order by hitting the "Customer Service" button in the header on any page.

You then want to hit "Review Previous Orders". If you are not logged in you may be asked to do so at this time. You will then see a list of the orders you have placed along with their order numbers and order dates. You can view any of these orders simply by selecting one. If you have just submitted an order (within minutes) and need to make a change you can submit the changed order with a note to cancel the first one. This only works if the first order shows that it has not been processed. Your order will be marked processed when we have synchronized our order database with shopping cart. If you need to make a change to an order that shows it has been processed you must contact us. Changes cannot be made through the shopping cart after the order is processed.

• How to contact us: the safest way to ensure your change gets added to your order is to phone. (306-374-1335) You must do this if your order is rush.
• Alternately you can send a high priority email with the subject "Order # Change" where the number is your order number. We do our best with emails but this does not guarantee the note will be noticed in time.

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