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Once you have gone past the payment screen on our website, your order is paid and has entered the preparation stage. If you would like to change, add to or cancel your order please read the following information and follow the given instructions.
Using the following link please e-mail any changes that you would like to make to your order.
- Email order changes
- Please be succinct it really helps us do our job well, for example: ''Please change the GA1438 in my order to SS1438.''
All changes will be made at equal value to what you have paid unless specifically requested.
If you are making an addition to the order - the addition must be a minimum of $5 (if the order has already been paid). This includes if you change an order and it involves a price change. You can avoid this by changing using equal value.
Why do we charge a $5 minimum? Transaction fees for charging credit cards (PayPal included) are very high. We are charged a per transaction fee as well as a discount percentage. If we accept additions and orders of less than $5 we can lose money on that transaction.
Once you have paid for your order if you wish to cancel it you have a few choices.
- You can you can change the order following the notes above.
- You can receive a gift certificate for use at any time for anything on our site for the value you already paid.
- Or you can receive a refund -5% for restocking.
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