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You may return most items purchased from us within 30 days of delivery of a shipment - for any reason.
You will receive a full refund minus the restocking charge, payable
with in store credit, exchange or as a refund onto your credit card or PayPal account.
Returns can be initiated in by reviewing your orders in the customer service area.
We do not accept returns on custom items and uncut coils. Custom items include any shirt modified to fit the buyer, any custom item not listed on our site, any pre-overlapped rings and any cut/seemed fabric. Custom items can include anodized niobium or titanium wire - in large amounts. In small amounts we will accept it back. You may wish to consider selling these items through our trading room on The Forum. Please note specific permission is required to sell our items on The Forum.
We will refund or credit the shipping cost if the
return is a result of our error. In this case you must use the shipping service we recommend because only that value is covered. You can upgrade your shipping for the return but the extra cost is yours. Our errors are limited to defective or incorrect product. If there is a specific note on any category of product that covers your reason for return, the return shipping is at your expense. For example, anodized rings state that the color varies. Therefore if you do not like the color you received
the return costs are your responsibility. We reserve the right to state when a certain product is within our quality tolerance limits.
We ask that you open your bags of rings before considering returning them as the ring appearance is altered
by the bag.
We cannot accept items returned more than 30 days after delivery.
The restocking charge for a refund is the greater of $3 or 10% for any returned item.
The restocking charge for a store credit is $3 or 5% for any returned item. These percentages are based on the value of the returned item and does not get charged on shipping or tax. This charge is waived if the return is a
result of our error.
Specific return
instructions must be followed for an exchange or return. A fee may apply if the instructions are not followed. The fee
will be what we are charged for customs, which is about $30. The return instructions are on the main help page.
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