Order Form Troubleshooting

Your business is important to us, if you are receiving an error message or having other difficulties completing our online order form, please read through the suggestions below. If you still need assistance please call 306-374-1335 (between 9 am and 7 pm CST)

Unsure if your order went through? Sometimes an order will be successfully submitted even if you get an error message on the last step. Please check the list of recent orders in Your Account before attempting to place the order again. PayPal sometimes causes an error when returning you back to our system to review the order.

Empty Shopping Cart. If your Shopping Cart is empty or items are missing from it, it is likely that you are did not select "add ?" for the product or you did not hit the "Order Selected Products" button at the bottom of the page.

Payment Page Won't Load. The system changes over to a secure server when you are in the final stages of submitting the order and you have hit "continue" to pay. This process is slow and may look like the page is not loading. Be patient. If it will not load, check your browser settings to make sure they are not causing a problem. If all else fails by this time the order will have been received and you just need to select an offline payment method.

Error message on payment page. Make sure that you have selected the correct credit card type and expiration date from the dropdown boxes. Verify that the credit card number was entered correctly, without any spaces or dashes. If you are using a new (or recently reissued) credit card, please be sure that you have activated the new card before entering it into the order form.

Gift certificate code is not accepted. First, be sure that you are entering the code exactly as it appears on your gift certificate email, and that the code has not expired. You must enter the "Gift-" as well as the rest of the code. If the code is correct, then it is likely that your gift certificate has not been noted as paid or that you have tried to use it before and redeemed it accidentally. In either case email. Make sure to include the code.

Page keeps looping back or is not updating. If you are being looped back to the same page on the order form, or the form is not updating when you make changes, this may happen if your Web browser is caching, or storing, an old copy of the page. You can force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking the Reload or Refresh button on your browser.

System Error. These errors usually occur for only a short time. Please return to our Web site and try again later. If they persist let us know using the email in the footer.

Other troubleshooting tips. If your problem is not listed above, it's possible that one of these suggestions may help:

• Refresh the page. If a page loads only halfway or takes a very long time to load, clicking the "Stop" button at the top of your browser and then clicking "Reload" or "Refresh" often solves the problem.
• Clear your cache. Most Web browsers temporarily store a local copy of every page you visit. Clearing your cache deletes those files and makes room for new ones. Go to the "Cache" or "Temporary Internet Files" option on your browser (on Netscape, go to "Options" and choose "Network Preferences"; if you use Internet Explorer, go to "Tools" and choose "Internet Options"), and delete the files stored in your cache.

If none of these suggestions solves your problem, please contact us using the link below. Please include as much information in your message as possible, including:

• What point in the ordering process is causing you trouble?
• If you are receiving an error message, what does it say?
• What items are you trying to order?

Our Customer Service department will be happy to assist you. If you want to email us the order we will email back a quote. Include what you want, who you are, where and how you want it shipped. Do Not send credit card information in the email.