Your business is important to us, if you are receiving an error message or having other difficulties completing an online order, please read through the suggestions below. If you still need assistance please contact us
Unsure if your order went through? Sometimes an order will be successfully submitted even if you get an error message on the last step. Please check the list of recent orders in the My Account area on the upper right before attempting to place the order again. PayPal sometimes causes an error when returning you back to our system to review the order.
Empty Shopping Cart. If your Shopping Cart is empty or items are missing from it, there are a few causes.
Gift certificate code is not accepted. First, be sure that you are entering the code exactly as it appears on your gift certificate email. You must enter the "Gift-" or "Points-" as well as the rest of the code. If the code is correct, then it is likely that your gift certificate has not been noted as paid or that you have tried to use it before and redeemed it accidentally. In either case contact us Make sure to include the code.
If none of these suggestions solves your problem, please contact us. Please include as much information in your message as possible, including: